Wednesday, January 09, 2008

Error installing WSS and MOSS SP1

I followed the steps here:
http://msmvps.com/blogs/shane/archive/2007/12/14/how-to-install-wss-and-moss-sp1.aspx

Further reading & downloads
My MOSS environment is a basic farm with one MOSS server & one SQL 2005 server.

The WSS upgrade installed ok.
The Office upgrade installed ok.

I ran the configuration wizard which ran through each step without any problem until step 9 where it failed with the error message below.

Central Administration is still running ok.
My Portal is still running ok.

The upgrade appears to have worked however; the version number against the server in Central Administration is equal to 12.0.0.6219.

This is worrying though - this is an OOB uncustomised MOSS environment in pretty much its most simple form.

Update... (10/01/2008)

Spoke to Microsoft who said - ignore the error message (!!)

The error log:

01/09/2008 16:13:50 9 ERR The B2B upgrader timer job failed.
01/09/2008 16:13:50 9 INF Entering function StringResourceManager.GetResourceString
01/09/2008 16:13:50 9 INF Resource id to be retrieved is UpgradeTaskFailConfigSyncDisplayLabel for language English (United States)
01/09/2008 16:13:50 9 INF Resource retrieved id UpgradeTaskFailConfigSyncDisplayLabel is Failed to upgrade SharePoint Products and Technologies.
01/09/2008 16:13:50 9 INF Leaving function StringResourceManager.GetResourceString
01/09/2008 16:13:50 9 INF Entering function Common.BuildExceptionMessage
01/09/2008 16:13:50 9 INF Entering function StringResourceManager.GetResourceString
01/09/2008 16:13:50 9 INF Resource id to be retrieved is ExceptionInfo for language English (United States)
01/09/2008 16:13:50 9 INF Resource retrieved id ExceptionInfo is An exception of type {0} was thrown. Additional exception information: {1}
01/09/2008 16:13:50 9 INF Leaving function StringResourceManager.GetResourceString
01/09/2008 16:13:50 9 INF Leaving function Common.BuildExceptionMessage
01/09/2008 16:13:50 9 ERR Task upgrade has failed with a PostSetupConfigurationTaskException An exception of type Microsoft.SharePoint.PostSetupConfiguration.PostSetupConfigurationTaskException was thrown. Additional exception information: Failed to upgrade SharePoint Products and Technologies.
01/09/2008 16:13:50 9 INF Entering function Common.BuildExceptionInformation
01/09/2008 16:13:50 9 INF Entering function Common.BuildExceptionMessage
01/09/2008 16:13:50 9 INF Entering function StringResourceManager.GetResourceString
01/09/2008 16:13:50 9 INF Resource id to be retrieved is ExceptionInfo for language English (United States)
01/09/2008 16:13:50 9 INF Resource retrieved id ExceptionInfo is An exception of type {0} was thrown. Additional exception information: {1}
01/09/2008 16:13:50 9 INF Leaving function StringResourceManager.GetResourceString
01/09/2008 16:13:50 9 INF Leaving function Common.BuildExceptionMessage
01/09/2008 16:13:50 9 INF Leaving function Common.BuildExceptionInformation
01/09/2008 16:13:50 9 ERR An exception of type Microsoft.SharePoint.PostSetupConfiguration.PostSetupConfigurationTaskException was thrown. Additional exception information: Failed to upgrade SharePoint Products and Technologies.
Microsoft.SharePoint.PostSetupConfiguration.PostSetupConfigurationTaskException: Exception of type 'Microsoft.SharePoint.PostSetupConfiguration.PostSetupConfigurationTaskException' was thrown.
at Microsoft.SharePoint.PostSetupConfiguration.UpgradeTask.Run()
at Microsoft.SharePoint.PostSetupConfiguration.TaskThread.ExecuteTask()
01/09/2008 16:13:50 9 INF Entering function Common.BuildExceptionInformation
01/09/2008 16:13:50 9 INF Entering function Common.BuildExceptionMessage
01/09/2008 16:13:50 9 INF Entering function StringResourceManager.GetResourceString
01/09/2008 16:13:50 9 INF Resource id to be retrieved is ExceptionInfo for language English (United States)
01/09/2008 16:13:50 9 INF Resource retrieved id ExceptionInfo is An exception of type {0} was thrown. Additional exception information: {1}
01/09/2008 16:13:50 9 INF Leaving function StringResourceManager.GetResourceString
01/09/2008 16:13:50 9 INF Leaving function Common.BuildExceptionMessage
01/09/2008 16:13:50 9 INF Leaving function Common.BuildExceptionInformation
01/09/2008 16:13:50 9 INF Entering function UpgradeBootstrapTask.BuildUpgradeExtendedMessage
01/09/2008 16:13:50 9 INF Task result is fail
01/09/2008 16:13:50 9 INF Looking for upgrade log file at C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\LOGS\Upgrade.log
01/09/2008 16:13:50 9 INF Found upgrade log file at C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\LOGS\Upgrade.log, so we will build the extended message containing the upgrade log file location so the user can further diagnose
01/09/2008 16:13:50 9 INF Entering function StringResourceManager.GetResourceString
01/09/2008 16:13:50 9 INF Resource id to be retrieved is UpgradeFailureMoreInfo for language English (United States)
01/09/2008 16:13:50 9 INF Resource retrieved id UpgradeFailureMoreInfo is Failed to upgrade SharePoint Products and Technologies. Further information regarding this failure can be found at {0}.
01/09/2008 16:13:50 9 INF Leaving function StringResourceManager.GetResourceString
01/09/2008 16:13:50 9 INF Leaving function UpgradeBootstrapTask.BuildUpgradeExtendedMessage
01/09/2008 16:13:50 9 INF Entering function TaskBase.OnTaskStop
01/09/2008 16:13:50 9 INF Creating the OnTaskStop event for task upgrade
01/09/2008 16:13:50 9 ERR Task upgrade has failed
01/09/2008 16:13:50 9 INF friendlyMessage for task upgrade is An exception of type Microsoft.SharePoint.PostSetupConfiguration.PostSetupConfigurationTaskException was thrown. Additional exception information: Failed to upgrade SharePoint Products and Technologies.
01/09/2008 16:13:50 9 INF debugMessage for task upgrade is Failed to upgrade SharePoint Products and Technologies. Further information regarding this failure can be found at C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\LOGS\Upgrade.log.
An exception of type Microsoft.SharePoint.PostSetupConfiguration.PostSetupConfigurationTaskException was thrown. Additional exception information: Failed to upgrade SharePoint Products and Technologies.
Microsoft.SharePoint.PostSetupConfiguration.PostSetupConfigurationTaskException: Exception of type 'Microsoft.SharePoint.PostSetupConfiguration.PostSetupConfigurationTaskException' was thrown.
at Microsoft.SharePoint.PostSetupConfiguration.UpgradeTask.Run()
at Microsoft.SharePoint.PostSetupConfiguration.TaskThread.ExecuteTask()

4 comments:

  1. I'm also having this problem. Have you fixed it? If so, please tell me how.

    Thanks.

    ReplyDelete
  2. Im having this problem too

    Can someone out there pls help????

    ReplyDelete
  3. Hi Dee

    A work around is to use the MOSS 2007 slipstream installer which includes SP1 as a package: http://blogs.msdn.com/sharepoint/archive/2008/03/07/moss-2007-with-sp1-slipstream-officeserverwithsp1-exe-released.aspx

    Hope that helps.

    ReplyDelete
  4. When it stopped at step 9 it stopped ALL the timer services working, will this re-enable all the timer services again?

    Thanks

    ReplyDelete